Shipping Policy

Effective Date: June 2026

Thank you for shopping at UGMOMCKEN. We are committed to getting your purchases to you as swiftly and securely as possible. Below is a detailed overview of our logistical procedures, freight structures, and delivery terms.

Shipping and Delivery Policy

1. Warehouse Processing Times Once a transaction is successfully authorized, our distribution team immediately begins picking, inspecting, and packing your merchandise. This preparation stage takes up to three (3) business days. Please note that any orders placed during public holidays or weekends will enter the processing queue on the next available working day.

2. Transit Durations and Shipping Fees UGMOMCKEN proudly ships merchandise to customers across the globe. To keep things simple, we charge a flat international shipping rate of $5.99 USD for all standard orders. Once your package leaves our loading dock, standard international transit typically takes between 10 to 20 business days.

3. Circumstances Beyond Our Control While we work hard to ensure your parcel arrives on time, delivery schedules are estimates. External factors such as severe weather events, rigorous customs clearances, or unexpected carrier strikes may cause unavoidable delays.

4. Tracking Your Parcel As soon as a courier takes possession of your order, our system will automatically generate a dispatch email containing your unique tracking number. You can monitor your shipment’s journey via www.17track.net. Note: Logistics networks often require 48 to 72 hours to scan and upload initial location data. If your tracking link does not work immediately, please try again later.

5. Multi-Item Carts and Split Deliveries To minimize your wait time, orders containing multiple products may be fulfilled from different international storage facilities. Consequently, your items might arrive in separate packages on different days. Each individual parcel will be issued its own tracking code.

6. Corrections and Order Cancellations Because our warehouses operate efficiently, the window to alter an order is extremely narrow. If you need to change a shipping address, adjust a product variant, or cancel the purchase, you must email our support desk within 12 hours of payment. Please include your Order ID in the subject line. Once an order has entered the active fulfillment pipeline, we are strictly unable to intercept or modify it.

7. Missed Deliveries and Unclaimed Goods If you are unavailable during a delivery attempt, the courier will normally leave an instruction card and route the package to a local post office or pickup point. It is your responsibility to monitor the tracking status and arrange for redelivery or collection. UGMOMCKEN is not financially liable for parcels returned to us due to an incorrect address provided at checkout, or if the buyer fails to claim the package in time.

8. Investigating Stalled Shipments If your tracking status has not registered a new location scan for more than seven (7) consecutive days, please reach out to our customer care team. We will immediately open a formal investigation with the logistics provider on your behalf.

9. Stolen or Lost Packages

  • Lost in Transit: If the courier officially concludes that your parcel was lost before reaching its destination, we will gladly ship a replacement at absolutely no cost to you.

  • Post-Delivery Incidents: Once a courier updates a package's status to "Delivered" at the correct address, our operational liability ends entirely. We do not provide refunds or replacements for merchandise that goes missing or is stolen from your property after a successful delivery drop-off.

10. Distribution Hubs and Restricted Zones We leverage a robust network of fulfillment centers across North America, the EU, Australia, and direct partnerships with premium manufacturers to ensure global reach. In the rare event that international trade embargoes or courier limitations prevent us from delivering to your specific geographic region, we will immediately cancel the order and issue a full refund.

11. Buyer Obligations and Customs By shopping with UGMOMCKEN, you acknowledge that:

  • You are solely responsible for ensuring the shipping address is flawless prior to checkout.

  • You, as the importer, are legally obligated to pay any incoming customs duties, value-added taxes (VAT), or border clearance fees mandated by your local government. These are not included in our $5.99 shipping fee.

Contact Information For logistical support, address updates, or general inquiries, please contact us at:

  • Brand: UGMOMCKEN

  • Email: support@ugmomcken.com

  • Phone: +1 (424) 356-0546

  • Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom